Aegion Corporation

Senior Customer Service Specialist

Location US-OK-Sand Springs
Job ID


Corrpro Companies, Inc. is looking for a Senior Customer Service Specialist to join our team in Sand Springs, OK. 


Corrpro, a subsidiary of Aegion Corporation, is America's largest corrosion engineering, cathodic protection, and corrosion monitoring business for the protection and preservation of infrastructure. Corrpro provides professional corrosion consulting and cathodic protection engineering services to major oil companies, government agencies, municipal water, sewer and gas utilities, universities, and public transportation agencies. Corrpro has complete construction installation services, including crews and equipment to install any type of cathodic protection system for any type of structure.  For more information, visit


This position is responsible for efficient and accurate data entry processing of all types of customer orders through various MSA order management systems.  Entry transactions and processes include but are not limited to: JD Edwards (Oracle) Standard Order Entry, Work Order processing, Purchase Order receipt processing, and occasionally Credit card Order processing.The following are the essential functions of the role:

  • Administrative Support: Providing administrative support to Manufacturing operations team.
  • Customer Service: Responsible for servicing customer calls. Process transactions in all areas of the JD Edwards order management system. Efficient and effective resolution of customer issues or inquiries. Process credit/re-bills requests, resolve mis-shipments and provide proof of deliveries.
  • Order Processing: Sales Order entry, Work Order entry, Invoicing, Processing of credit card purchases for orders, preparing orders for shipping, data entry updates in various application such as Access Database, Excel, JD Edwards (Oracle) and filing.
  • Systems/Reporting: Performing various JD Edwards related functions:  Material Master, Order Status/Document Flow, Work Order maintenance, check orders for incomplete. Generate various reports from ERP system (JDE). Example: Stock report, Purchase order report, Reorder reports, Negative inventory report.
  • Month-end Closing: Ensuring all invoicing, work orders and purchase order processing requirements are completed timely. Print reports and match to current period invoicing.
  • Reception: May include front end reception including greeting visitors, responding to phone lines, and handling mail.
  • Leadership: This position will possibly support other customer service personelle.


  • Senior experience interfacing with internal/external customers
  • Experience with ERP systems to enter orders and access basic data required (SAP, Oracle, JDE, MAPICS, etc)
  • International shipping knowledge/ experience an asset
  • Proficient with Microsoft Office Products (Word, Excel, Outlook)
  • Strong verbal and written communication skills to clearly and accurately convey basic information.
  • Proven ability to handle multiple tasks in a high-volume, fast-paced work environment
  • Attention to detail is essential to success in this role.
  • Must have strong interpersonal and leadership skills.

We offer a competitive salary with career growth opportunities and a full benefits package including Medical, Dental and Vision Insurance, Annual Bonus Potential, Matching 401k, Tuition Assistance, Overtime Pay, Paid Time Off, and much more. 


Aegion is an Equal Opportunity Employer. Equal opportunity is a sound and just concept to which Aegion is firmly bound. Aegion will not engage in discrimination against, or harassment of, any person employed or seeking employment with Aegion on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, non-disqualifying disability, status as a protected veteran or other characteristics protected by law.


VEVRAA compliant – priority referral Protected Veterans requested



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